Social Media Intelligence

Social Media Intelligence

Schweidel, Professor David A. (Associate Professor of Marketing, Emory University, Atlanta); Moe, Professor Wendy W. (University of Maryland, College Park)

Cambridge University Press

02/2014

200

Dura

Inglês

9781107031203

15 a 20 dias

This book explains what affects the opinions posted online and how organizations can use social media data to inform their strategies.
Part I. Foundations: 1. The beginnings of social media intelligence; 2. From politics to new products to sports, everyone has an opinion; Part II. Online Opinion or Online Noise: 3. Why do we share our opinions?; 4. The social effects of strangers; Part III. Conversational Trends: 5. Opinion ecosystems and the evolution within; 6. Is social media fragmenting the population?; Part IV. Social Media Intelligence: 7. Managing social media communities for better social media intelligence; 8. Cutting through the online chatter; 9. Intelligence integration; 10. Building social media intelligence into our strategies; 11. Moving from social media monitoring to social media intelligence.
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